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Getting Started

Installing

sn_aiux ships on Zurich Patch 9. To light it up, you install three store apps from the ServiceNow Store:

  • sn_aiux_ia_config — AI Experience Framework Components for Now Assist Setup
  • sn_aiux_builder — the Builder app itself, served at /aiux/builder/...
AI Experience Framework Builder - ServiceNow Store
ServiceNow App Store: AI Experience Framework Builder by ServiceNow - Widget creation and playground experience for ServiceNow AIX widgets
ServiceNow Store
  • sn_aiux_components — the OOB widget library (Form, Catalog Item, Order Guide, Activity Stream, Breakout, etc.)
AI Experience Framework Components - ServiceNow Store
ServiceNow App Store: AI Experience Framework Components by ServiceNow - Common experience components for the AI Experience Framework
ServiceNow Store

All three must be installed and activated before any sys_aix_* records are addressable.

Verifying the install

Once the apps are present, the Application Navigator gets a new Application called AI Experience Framework (AIUX) with sub-modules for:

  • Experiences sys_aix_experience
  • Pages sys_aix_page
  • Containers sys_aix_container
  • Widgets sys_aix_widget
  • Widget Instances sys_aix_widget_instance
  • Widget Dependencies sys_aix_dependency
  • Dashboards sys_aix_dashboard
  • Menus sys_aix_menu
  • Themes sys_aix_theme

Anyone who's spent time in the Service Portal application navigator will recognize the shape — it's deliberately the same. ServiceNow has clearly internalized that the path to adoption runs through familiarity, and it built the navigation accordingly.

You can also confirm the install by hitting the Builder directly: https://<your-instance>.service-now.com/aiux/builder/widgets. If you see the widget catalog, the framework is live.

If you install Employee Slate - you can hit this directly via: https://<your-instance>.service-now.com/aiux/employeeslate/home

Employee Slate Core - ServiceNow Store
ServiceNow App Store: Employee Slate Core by ServiceNow - The AI-native employee experience for any service, task, and approval.
ServiceNow Store

Permissions

The Builder UI requires the aix_widget_admin role to create or edit widgets, and aix_canvas_admin to edit dashboards. Plain admin is sufficient for both.

Earlier patches

sn_aiux is not present before Zurich Patch 9. The bundle (/sncapps/aix/assets/...), the sys_aix_* tables, and the /aiux/<suffix>/<page> URL pattern all rely on platform plumbing that arrived with Zurich P9. If you're on an earlier patch, the store apps will install but the runtime won't resolve.

What to do next

Try Your first widget — a walkthrough that takes a real out-of-the-box Service Portal widget and surfaces it inside an sn_aiux experience in roughly twenty lines of Lit.