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Notifications

Notification Helper

— Toby Comer

Notification Helper
Screenshot of the Notification Helper page showing the out of box Incident Closed and Incident Commented for ESS notifications.

Introduction

Out of box, there’s 17 different notifications for the incident table. What are they for? What do they look like? Who do they go to? When do they go out? Do you want to open all 17 pages and preview them one by one in 17 different tabs? Probably not!

This helper will show you all of them on one page so you can review them to ensure you have consistent content, triggers, links for all of your notifications.

What does it do?

  • Previews multiple notifications from one page

What’s in it?

  • Portal Page (ndoc)
  • Widget (notification_doc)
  • And all the other good stuff so that the Widget shows up on the Page
    • Instance
    • Container
    • Row
    • Column

How do I get it?

  1. Install attached Update Set (Notification Helper 2024)
  2. Navigate to it via URL: /sp_config?id=ndoc&q=QUERY
    1. For example: All Incident notifications that go to the Caller: /sp_config?id=ndoc&q=collection%3Dincident%5Eactive%3Dtrue%5Erecipient_fieldsLIKEcaller_id
Screenshot showing previews of two Out of box notifications from the ndoc page
Screenshot showing what the ndoc page looks like

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